Diploma in Hotel Management & Hospitality
Duration: 12 Months
Level: Diploma Program
Mode: Classroom Training + Practical Exposure + Internship
Offered By: Paradise Shiksha, Dehradun
Course Overview
The Diploma in Hotel Management & Hospitality is a comprehensive 12-month program designed to prepare students for successful careers in the global hospitality industry. This course provides in-depth training in hotel operations, guest services, food & beverage management, housekeeping, front office operations, and professional grooming, ensuring learners are industry-ready from day one.
The program combines theoretical knowledge, hands-on practical training, internships, and personality development, enabling students to work confidently in hotels, resorts, restaurants, and international hospitality brands.
Course Objectives
- Build strong foundations in hotel and hospitality operations
- Develop professional guest service and communication skills
- Train students in real-world hotel environments
- Prepare learners for domestic and international hospitality careers
- Enable career growth and leadership readiness in hospitality roles
Detailed Curriculum
1. Introduction to Hospitality Industry
- Overview of hotel and hospitality sector
- Types of hotels & resorts
- Organizational structure & departments
- Hospitality ethics and service culture
2. Front Office Operations
- Front desk procedures & reservations
- Check-in / check-out processes
- Guest relations & complaint handling
- Concierge and telephone etiquette
3. Food & Beverage Service
- Restaurant operations & service styles
- Menu planning & order taking
- Bar & beverage basics
- Hygiene, safety & service standards
3. Food & Beverage Service
- Restaurant operations & service styles
- Menu planning & order taking
- Bar & beverage basics
- Hygiene, safety & service standards
5. Food Production (Kitchen Operations)
- Basic culinary skills
- Kitchen hygiene & safety
- Menu planning basics
- Coordination between service & kitchen
6. Hotel Sales, Marketing & Revenue Basics
- Hospitality sales techniques
- Online travel agents (OTAs) overview
- Customer relationship management
- Introduction to revenue management
7. Hospitality Accounting & Cost Control
- Basic hotel accounting concepts
- Cost control & budgeting
- Inventory and store management
8. Customer Service Excellence
- Guest expectations & service recovery
- Handling VIP guests
- Cross-cultural communication
- Service personalization
9. Grooming, Communication & Personality Development
- Professional grooming standards
- Communication skills & body language
- Workplace etiquette & teamwork
- Confidence building
10. Internship & Industry Exposure
- On-the-job training (OJT)
- Live hotel exposure
- Industry interaction & mentoring
- Career readiness preparation
Career Opportunities
Graduates can work in roles such as:
Hotel Operations
- Front Office Executive
- Guest Relations Officer
- Reservation Executive
Food & Beverage
- Restaurant Service Executive
- Bar Service Associate
- Room Service Attendant
Housekeeping
- Room Attendant
- Public Area Supervisor
- Laundry Executive
Hospitality & Tourism
- Hotel Operations Assistant
- Resort Operations Executive
- Hospitality Coordinator
Industries Hiring
- Hotels & Resorts
- Luxury & Budget Hospitality Chains
- Restaurants & Cafés
- Cruise Hospitality (Entry Level)
- Event & Catering Companies
Eligibility
- 10th / 12th Pass or above
- Age: 18 years and above
- Passion for hospitality & service industry
- No prior experience required
Placement & Career Support
- Internship assistance
- Resume & interview preparation
- Placement support with hospitality partners
- Career counseling & mentoring
Why Choose Paradise Shiksha
- Industry-oriented curriculum
- Practical training focus
- Experienced faculty & trainers
- Strong placement assistance
- Career-focused learning approach
Build a Successful Career in Hospitality
Diploma in Hotel Management & Hospitality (12 Months)
📍 Paradise Shiksha – Dehradun
📞 Enquiries: +91-904535-4473
🌐 www.paradiseshiksha.com
Train professionally. Serve globally. Grow confidently.
